Coronavirus - Customer Information

We have been forced to temporarily close both our stores and delivery service following advice from the Government in relation to the ongoing Coronavirus situation.

Our websites remain operational, but we have removed the ability to purchase online as we cannot currently provide accurate delivery information or fullfill any new orders.

Our stores will remain closed for at least 3 weeks or until we are permitted to re-open. During this time we are unable to take telephone calls. If your enquiry is urgent, please contact us by sending an email to enquiries@livinghomes.co.uk and we will endeavour to respond to your enquiry within 48 hours.


Customer Deliveries

All of our delivery operations are currently suspended. We have taken this decision in order to protect both our customers and our staff, since we cannot provide our usual level of service whilst maintaining safe social distancing.

Deliveries will commence when we are advised that it is safe to do so.

We have attempted to contact all customers with pre-arranged delivery dates, in order to delay those deliveries. These deliveries will be prioritised when services recommence.

Customers who we have contacted to advise that their order is now ready for delivery, will be contacted when we re-open to arrange delivery. Yours goods will be securely stored at no additional cost, until our services resume.

For customers who have goods on order but have not yet been contacted, all of our suppliers have temporarily suspended their deliveries to us. This will inevitably lead to a delay in your order being fullfilled, but we assure you that this delay will be kept to an absolute minimum.   

Any customers who are experiencing service issues, we are sorry but we are currently unable to undertake inspections, obtain replacement parts or arrange for technicians to visit. Our service will resume as soon as we are permitted to do so.

Can we please thank all of our customers for their patience at this very difficult time. We continue to work on your behalf and will resume our usual level of service as soon as we are permitted to do so.